Support Services

Our family caring for yours

Emotional Support

Our support for you extends to providing you with the right advice in what happens from the time of death, to the planning of the funeral, who to contact and what your responsibilities are through the process. With our community connections we can also put you in touch with support networks and associations. Please see our list below of helpful contacts and grief support references. When someone has died we sometimes don’t know where to turn for help and support so we have put together some helpful information for you.


For information about what to do following a death contact Centrelink on: 132 300 or go find out more online. 

Centrelink also have a handy checklist for people and organisations you may also need to contact. Download the ‘who to notify checklist’

Veterans Affairs

For information about notification and bereavement assistance call Veterans Affairs on their General enquiries number
(8am-5pm, Mon-Fri)
Telephone: 133 254
Regional callers: 1800 555 254
[email protected]
Or go to their Bereavement Assistance Information on their website. 

Coroners Court of Victoria

When a death occurs suddenly, unexpectedly or in traumatic circumstances it can be reported to the Coroner. The Coroners Court will answer any questions you may have to support you through this important process.
For information about the Coronial Process or what happens when a loved one is in the care of the Coroners court please
contact 1300 309 519 
[email protected] or go to their website.

Dept. of Defence

For information about Bereavement Assistance for an ADF member please contact the Dept. of Defence on 1800 624 608 or go to their website.

Transport Accident Commission (TAC)

If someone has died as a result of a transport accident, the TAC can help by providing information, financial support and advice.
If you have any questions, or would like more information, please call the TAC and ask for a support coordinator. You can call the TAC Customer Service Centre on 1300 654 329 or toll-free on 1800 332 556. Visit the website for more information

State Trustees

State Trustees can help with issues and Questions relating to Estates and Wills. They can be contacted on: (03) 9111 7066 Outside Melbourne Call 1300 138 672.
Their brochure ‘Needing Help after Someone Has Died’ is an informative resource. 

When Someone Has Died Overseas

Each year around 1,000 Australians die overseas, usually through illness or accident. The death of a loved one is always distressing for family and friends and when the death occurs overseas, this can make the circumstances even more difficult. Funeral arrangements can be particularly challenging when a loved one dies overseas. The following government link explains what to do if someone dies overseas.

Grief Support

Below you will find a list of bereavement and counselling support services.


Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services. Phone 13 11 14 (24 hour service) or go to:


Griefline is Australia’s only dedicated grief helpline service that provides counselling support services free of charge to individuals and families. Contact (03) 9935 7400 Regional callers: 1300 845 745 or go to


Mensline Australia is a professional telephone and online support and information service for Australian men 24 hours a day 7 days a week. Phone 1300 78 99 78 or go to:


Switchboard – a statewide service who partner with Qlife to provide peer-peer support for the LGBTIQA+ community 3pm – midnight 7/week – 1800 184 527 or via webchat.

Switchboard also offers a service called Rainbow Door connecting LGBTIQA+ Victorians to the services they require (1800 729 367).

We also offer counselling at Sunbury and Cobaw Community Health (5422 2161) and all of our practitioners receive inclusive practice training as we are a rainbow ticked organisation.

Connect With Us

5 Piper St
03 5422 6455

6/50 Aitken St
03 5428 4155

23 Sydney St
03 5782 1112

We're here for you

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Eco Options

Springhall Solid Pine Eco Coffin

Naturally oiled plantation pine with dowelled joins and matching pine handles.

Greenhill Solid Pine Eco Coffin

Naturally oiled plantation pine with dowelled joins with natural rope handles.

Eucalypt Shroud Eco Option

The only Australian Shroud including Carrying bars for safe lifting. Made from 100% natural products including natural hemp, organic cotton, raw plantation pine and meets Australian Standards.


Handwoven in natural cane coffin with rope handles and biodegradable plastic lining.

Lancemore Coffin

Woollen outer layer and mattress base with organic cotton lining and pillow. Standard size 5’8” Also, larger size available 6’2”


Metal Caskets

Majestic Metal Casket Gold

The Majestic solid bronze casket features a brushed gold finish, 14 carat gold plated hardware and pearl Velvet Interior.

Garrison Metal Casket Grey

The Garrison 18 Gauge Steel casket in the elegant grey finish features the Ivory Basket Weave Interior with domed half top for the viewing experience

White Rose Metal Casket

Beautifully embroidered with the pink rose, the White Rose Casket is 18 gauge steel with a beautiful shirred light pink velvet interior.

Bolinda Casket

The Bolinda casket in the brushed copper glow and Autumn haze finish is simple, stylish and completed beautifully with the Artubus Velvet Interior.

Creswick Casket

Made from 48ox solid bronze in the classic midnight finish, the Creswick features 14 carat gold plated hardware and beautiful pearl velvet interior.

Desert Champagne Casket

Made from 29-gauge steel, featuring a shaded pin-striped finish and crepe interior.

Solid Timber caskets

Macedon Solid Timber Casket

A solid timber casket crafted from Tasmanian Blackwood with a natural finish and lined in satin

Rochford Solid Timber Casket

Made from a solid pine and featuring a rosewood colour gloss finish, this is a detailed casket with shaped ends, matching rope bar handles and completed with padded satin.

Lerdederg Solid Timber Casket

A solid timber casket made from Plantation Pine and finished in a walnut colour gloss. The Lerdederg Casket is lined in padded satin.

Bacchus Casket

Solid Poplar, American Cherry with high gloss finish and domed half top and Timber Handles. Champagne Linen Interior.

Clarkfield Casket

This refined solid poplar casket is beautifully lined with an Ivory Basket Weave. It features a two-tone high gloss finish with a domed half top.

Flowerdale Casket

The elegance of white features in this beautiful solid poplar coffin with a lovely gloss finish. It features the Domed half-top and copper tone and white timber swing bar handles.

Solid Timber Coffins

Romsey Coffin

Australian Made coffin using American Oak with a gloss finish, double raised lid and curved corners and fluted mouldings.

Windsor Coffin

A solid pine coffin in a cedar gloss finish, featuring a double raised lid and carved corners

Tylden Coffin

Rosewood stained pine with a triple-raised lid, timber mouldings and routed handle panels.

Davidson Sapelle Coffin

An elegant design in solid Sapelle timber and featuring contemporary brass handles.

Carlsruhe Solid Timber Cedar

Natural, oiled cedar with cedar rope-bar handles.

Campaspe Cedar Solid Timber

A traditional solid cedar coffin with domed-lid, routed sides and champagne satin lining.


Blackwood Solid Timber

Solid Tasmanian Blackwood with swing-bar handles and fine satin lining.

Davidson Coffin Rosewood Solid Timber

 In a traditional rosewood stained pine with semi-domed lid and smooth mouldings.

Veneer Timber Coffins


Rosewood paper veneer with a double-raised lid.

Caroline Coffin

Custom wood coffin in a metallic ivory finish and specially designed drapery

Caroline Pearl Blush

The Caroline Pearl Blush is also made using custom wood and solid timber and is distinctive gentle pink blush finish. Also available in Mint Bronze and Black.

Lyal Coffin

Teak paper veneer in a light timber grain look with a flat lid and narrow mouldings.

Monegeeta Coffin

This Australian made coffin is African Sapele timber veneered MDF with a satin finish and flat lid.

Sidonia Coffin

Timber veneered customwood with a double raised lid, buttoned sides and carved corners – in a Jarrah finish.

Coliban Coffin

Sapelle shaded paper veneer with a single-raised lid and shaped mouldings.

Caroline Rose

Paper veneer coffin with white gloss finish. The Caroline Rose features a single-raised lid, decorative coloured grooving with a pink rose on each side.


Golden teak paper veneer with double-raised lid and routed handle panels.

Drummond Coffin

Dark walnut veneer with grainy timber polished finish and single-raise lid.

Baynton Jarrah Coffin

Simple paper veneer with a flat lid and 45mm mouldings in a polished Jarrah finish.